Terms and Conditions

SUMMARY OF PRE-ORDER TERMS & CONDITIONS

  • We will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, we'll do our best to let you know.
  • You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us at info@1stguard.com.au if you need to update any of this information.
  • You will be charged at time of placing a Pre-Order. If we're unable to commence shipping 20 days from order placement, we'll provide a full-refund at your request. No discounts, refunds or credits will otherwise be offered due to any such delays.

DISCLAIMER: THIS SUMMARY OF PRE-ORDER TERMS & CONDITIONS (THE "SUMMARY") IS INTENDED TO ASSIST YOUR REVIEW OF OUR TERMS (AS DEFINED BELOW). THIS SUMMARY IS IN NO WAY INTENDED TO BE COMPREHENSIVE AND ANY CONFLICTS WILL BE GOVERNED ENTIRELY BY THE TERMS BELOW.

 

FULL PRE-ORDER TERMS & CONDITIONS

These Pre-Order Terms and Conditions (these “Terms”) govern the placing of pre-orders (“Pre-Order”) with 1stGuard Please read these Terms carefully before submitting your Pre-Order of any 1st Guard Products. By submitting your Pre-Order, you agree to be legally bound by these terms.

SECTION 1 - PRODUCTS

You may pre-order 1stGuard, separately or in combination with each other. 

SECTION 2 - PRE-ORDER REGISTRATION

When placing a Pre-Order, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. The Company shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your Product being shipped by sending an e-mail to info@1stguard.com.au.

SECTION 3 - PAYMENT

You will be charged at the time of placing a Pre-Order. If the Company is unable to commence shipping of a Pre-Order Product on or before the 20 day anniversary of your placing the Pre-Order for that Product, the Company shall process a full refund to you. All Pre-Orders are handled through the Shopify Payment platform. Methods of payment accepted are Visa, Master Card, American Express, AfterPay, Zip, PayPal and others as made available from time to time by the payment gateway provider. Your placing of a Pre-Order constitutes your express agreement to the company charging of your provided payment method at such time.The purchase price does include import duties, taxes and other government charges.

SECTION 4 - SHIPPING

The expected shipping date for Pre-Order Products will be clearly noted on each Product page, subject to reasonable delays in manufacturing and/or delivery. Such date is only an estimate, is subject to change, and Company does not represent or warrant that it will be able to ship the Product by the estimated date.  As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, 1stGuard is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. The Products will be shipped in the order in which your Pre-Order is received by the Company.  Shipments will be made Monday – Friday, excluding holidays, unless otherwise noted.

SECTION 5 - NO CANCELLATION / REFUND

Once you place your order, your order is final, non­-cancelable and non­refundable, except as specified in these terms, the applicable terms of sale and under the laws outlined by the ACCC.

SECTION 6 - TERMS & CONDITIONS OF SALE

The purchase of the Products is subject to additional terms and conditions provided by the Company. The current Terms and Conditions of Sale can be found below and are subject to change without notice. Your purchase of the Product will be subject to these Terms and Conditions and the refund policy  

SECTION 7 - PRIVACY

The information you provide for the Pre-Order of Products will be subject to the Company's Privacy Policy found here.

SECTION 8 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Pre-Order Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.



Refunds and Returns Policy

Your Rights under Australian Consumer Law

If an item you buy fails to work or do what you asked for, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor. 

Where refunds will not be available

You are not entitled to a replacement or refund so simply because you changed your mind, found it cheaper somewhere else, decided you did not like the purchase or if you ordered the wrong item.

As we offer an online service, it is your responsibility to ensure you check the item description and size carefully before ordering.

Costs of return Postage

You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from us if the item is confirmed to have a problem, so keep your receipts.

When items are too large, too heavy or too difficult to remove, we will pay for reasonable shipping costs or collection within a reasonable time of being notified of the problem.

You do not have to return items in the original packaging in order to get a refund, however we ask that you do so if the original packaging is available, as this will aid the item reaching us safely.

For a refund, you will need to return the items by post or deliver. Please follow our return policy. This policy is aimed to prevent unnecessary costs to you. We recommend that you keep your original item packaging if possible. Should you need to return an item for repair under warranty and not have the original packaging, you will bear the responsibility for safely packaging your Item for transport and 1st Guard accepts no liability for any damage that may occur in transit.

We reserve the right to charge you for any postage costs incurred for returns should we find the item not have a problem or if you’ve changed your mind.

We will charge a re-stocking fee where items are returned due to change of mind or wrong address entered at checkout. 

Steps and Return Procedure

Please do not return the faulty item to us without contacting us first. For us to assist you, we require that prior to retuning goods to us you:

  • check the item or items for damages or faults;
  • record the damages or faults by picture or videos; and
  • email the picture or videos to us along with a detailed description.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit. This will enable us to review your claim. If you do not follow this procedure additional charges, such as postage and handling, may apply.

Once assessed and approved by our 1st Guard  team, you will be contacted to proceed with the return, refund or replacement process.

A refund or replacement will not be provided if items are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

Timeframes for refunds

Refunds generally take to 5-9 working days to process, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

Contacting Us

If you have any queries or wish to contact us, please do so by email at info@1stguard.com.au



Shipping & Warranty

Delivery and Shipping

When you order items online you are confirming you agree to our Delivery and Shipping Policy.

Shipping Policy

1st Guard shall determine the manner of shipping our items to you. Where possible, we ship items with our couriers and give our couriers full permission to leave all parcels at residential addresses in preference to this parcel returning to the courier’s depot. The parcel will only be given permission to be left at a safe place at a residence and will not be left in any place that the courier deems unsafe to theft. If a customer does not prefer to have an authority to leave, the customer must advise 1st Guard before ordering and may incur a re-delivery fee.

Estimate Delivery Times

Timeframes are estimate only and for further details, please see the information regarding our couriers below.

Approximate delivery timeframes are: 

VIC

5 - 7 working days

NSW, SA, ACT

6 - 10 working days

QLD, NT and TAS

7 - 12 working days

WA

7 - 14 working days

  

Commencement of Shipping and Tracking

Delivery time starts once your payment has been cleared and the item has been dispatched from our warehouse after production. 

We will send you order tracking details from one of our couriers. Please allow up to 48 hours from time of notification sent for the couriers online tracking information to be updated.

We do not ship to the following postcodes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details. There may be some exceptions, please contact us at info@1stguard.com.au for more details. There may be other postcode exclusions than specified below, We do our best to include all relevant postcode inclusions in the list below, but unfortunately cannot list all postcodes Australia wide.

Orders for delivery to postcodes with no shipment service will be cancelled and refunded automatically.

 

Postcode

State

Suburb

5701

SA

WOOLUNDUNGA

6740

WA

DRYSDALE RIVER

6740

WA

MITCHELL PLATEAU

6740

WA

OOMBULGURRI

6740

WA

KALUMBURU

6740

WA

PRINCE REGENT RIVER

6740

WA

WYNDHAM

6743

WA

WARMUN

6743

WA

CAMBRIDGE GULF

6743

WA

LAKE ARGYLE

6743

WA

DURACK

6743

WA

GIBB

6743

WA

KUNUNURRA

7151

TAS

HEARD ISLAND

7151

TAS

DAVIS

7151

TAS

MAWSON

7151

TAS

MACQUARIE ISLAND

7151

TAS

MCDONALD ISLANDS

7151

TAS

CASEY

Bulky items:

Postcode

State

0800-0999

NT

2641-2717, 2831-2898, 2899

NSW

4400-4499, 4680, 4184, 4700-4805, 9920-9959

QLD

4806-4899, 4900-4999, 9960-9999

QLD

5701

SA

6055

WA

7151

7303

TAS

6215-6699

WA

6700-6799

WA

 

Our Couriers

The couriers and delivery services we use may change from time to time. The time frames are estimates only and our process for selecting a courier for your order indicative only.

 

Some details as to our couriers follow below, however we recommend you contact the courier to discuss or visit their website to review their terms and conditions. These may also change from time to time without notice to us.

Australia Post

Items that weighs 22 kg or less will typically be dispatched with eParcel, Australia Post’s Internet enabled freight system. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

 

When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post’s website.

 

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

Fastway Couriers

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

 

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

 

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

 

To track item that is dispatched with Fastway, please visit http://www.fastway.com.au and use the given tracking number.

Allied Express

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

 

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

 

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131521 for more queries.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email. Fees and charges will apply for a customer failing to pick up a parcel in an acceptable time frame. 

Inaccurate address

If there are any address discrepancies with your order the item is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any items that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by a courier supplier, a notification will be left in the mail box for you to pick up your parcel in your local Post Office or local collection point.  A re-delivery cost will occur if you are not home at the arranged time and some couriers do not re-deliver after missed attempts (Example - Australia Post). If you miss deliver attempts by some couriers, you are responsible for arranging pick up at the local collection point without cost to 1st Guard

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be re-sent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various

reasons. If you do not receive your item within 10 business days, please contact our customer service team.

 Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

Undeliverable Postcodes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

 

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled and refunded automatically.

 Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully.

 



Privacy Policy

This online service is bound by the provisions of the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

Personal information

The term "Personal Information" means any information from which your identity is apparent or can be reasonably ascertained.

Purposes

When you access our website we collect your personal information in a number of ways.

When you purchase an item from our website we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your consent, we may send you emails about our store, new products and other updates.

Storage

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Social Media

The 1st Guard  website may from time to time interfaces with other social media websites, such as Facebook. If you choose to "like" or "share" information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

Facebook, Web Push Notifications and Instant Messages

When using our checkout, there is a Facebook Messenger tick box that asks for us to keep you updated on Facebook Messenger. In ticking this box you provide you consent to receive messages and emails from us, including on Facebook Messenger.

In a similar manner, when you access our website you may be prompted to accept web push notifications and instant messages to keep you updated as our products and services. If you accept, you will have consented to receiving messages and notifications from us.

To unsubscribe from these services you will either need to follow the steps provided by Facebook or your web browser. Once you accept these types of notifications and messages we are unable to cancel for you.

Disclosure

We do not disclose personal information to third parties unless we are permitted to do so by law or you have given us your consent to do so. 

Cookies

A ‘cookie’ is a small file placed in your web browser that collects information about your web browsing behaviour. Use of ‘cookies’ allows us to change our website configuration to your needs and preferences. Although ‘cookies’ do not access information stored on your computer or any personal information, such as your name, address, email or telephone number, they do allow collection of identifiable information.

A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not:

 

Cookie

Function

_session_id,

unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc)

_shopify_visit

no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq

no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer

cart

unique token, persistent for 2 weeks, Stores information about the contents of your cart

_secure_session_id

unique token, sessional

storefront_digest

unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access

Third Party Links

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Google Analytics

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Online payments

If you choose a direct payment gateway to complete your purchase, then our platform provider, Shopify, stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, we recommend you read the Shopify’s Terms of Service:

https://www.shopify.com/legal/terms

and Privacy Statement:

https://www.shopify.com/legal/privacy

The Spam Act of 2003

Legislation in Australia prohibits the sending of unsolicited commercial electronic messages.

We will never knowingly send you messages or notices electronically without your consent. For more information on the Spam Act 2003, please visit:

https://www.legislation.gov.au/Details/C2016C00614

Unsubscribing

You may unsubscribe easily by clicking on the unsubscribe link that appears in all of our marketing communications to you. We also send SMS to customers who have subscribed to receive SMS messages from us. Our SMS subscription list is an ‘opt in’ system. You may unsubscribe easily by clicking on the unsubscribe link that appears in all of our SMS communications to you.

Access and correction of information

You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information.

These services are free of charge.

To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.

If we have not responded to you within a reasonable time, you are entitled under the Privacy Act to make a complaint to the Australian Privacy Commissioner within the Australian Human Rights Commission.

Contact us

If you have any concerns please regarding your privacy or wish to discuss this policy, please contact us at info@1stguard.com.au